Customer Service Training
Proper customer service is the bridge between the company and customers satisfaction, referrals, and a good brand image. Active listening, unearthing your client’s needs, and promoting a healthy, vibrant, and helpful environment will ensure your clients leave with a great impression.
Our customer service training is designed for all functions that interact with customers or potential customers in the organization through social media, physical interactions, or virtual sessions. It focuses on helping your team represent your company in the best way possible and exhibit your company values through these interactions to enhance customer loyalty and ensure customer satisfaction.
Some of the areas we train teams on include;
- Understanding customer service; the need, where, and when to show customer service.
- Understanding how proper customer service contributes to the overall organization’s success.
- Learning more about proper communication skills such as emotive words, active listening, answering precisely, dealing with upset customers, and the art of telephony and email etiquette.
- Understanding customer service principles, reviewing the service charter, and having a customer centric culture.
- Customer service mastery.